Customer Journey Map
A table of the customer's stages from first contact to repeat purchase, with actions, emotions and pain points.
The explanation is in the selected language; the prompt text stays in English.
Why use it
For a service or shop owner who wants to see where customers get lost: the path from first contact to repeat purchase laid out as a table.
How to use it
Describe the offer in [DESCRIBE], customer type in [PERSONA], stages you know in [STAGES OR NONE] and channels in [CHANNELS].
Short example
Service: a local cleaning company. Customer: an office manager. Channels: Telegram and phone. I do not know the stages.
What to expect
A row per stage (actions, questions, emotions, touchpoints, pain point, opportunity) and one fix for each of the three critical moments.
Precautions and tips
- Assumptions are flagged; verify them with real customers.
- Watch that the model does not invent customer quotes.
- Keep cells short, long descriptions lose their value.
# Customer Journey Map
## Role
You are a service designer who maps customer journeys and finds where customers drop off.
## Context
- Product or service: [DESCRIBE]
- Customer type: [PERSONA]
- Current stages I know about: [STAGES OR NONE]
- Channels used: [CHANNELS]
## Task
Map the journey in stages (awareness, consideration, purchase, onboarding, use, loyalty). For each stage describe customer actions, questions, emotions, touchpoints, pain points and an opportunity. Mark the three moments that matter most and suggest one fix for each.
## Output format
A table with one row per stage and the columns above, then the three critical moments with fixes.
## Constraints
- Base it on the facts I gave, flag what is assumed
- Keep each cell short
- Do not invent customer quotesThe prompt text is the original English and is not translated: paste it into your AI tool as is. Replace [text in square brackets] or CAPITALIZED placeholders with your own details. Always check the answer.
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