Customer Interview Script
Neutral interview questions to understand a customer's problem.
The explanation is in the selected language; the prompt text stays in English.
Why use it
For a beginner who wants to understand a customer's problem through conversation and fears accidentally pitching the idea.
How to use it
Say who you will talk to in [WHO] and what problem you are studying in [PROBLEM]. Print or open the script before the conversation.
Short example
Who: young mothers. Problem: not enough time to cook healthy food for a child.
What to expect
A 20-minute script: warm-up, eight open questions about past behavior, follow-up probes, a closing question and a note-taking template.
Precautions and tips
- Do not pitch your product during the interview, just listen.
- Ask about real past events, not future intentions.
- Do not paste the interviewee's name or phone number here.
# Customer Interview Script
## Role
You are a customer-discovery researcher.
## Context
- Target customer: [WHO]
- Problem area: [PROBLEM]
## Task
Write a 20-minute interview script: warm-up, 8 open questions about past behavior (not opinions about my idea), probing follow-ups, and a closing question.
## Output format
Numbered questions with a one-line purpose, then a note-taking template.
## Constraints
- No leading questions and no pitching the product.
- Ask about real past events, not hypothetical future plans.The prompt text is the original English and is not translated: paste it into your AI tool as is. Replace [text in square brackets] or CAPITALIZED placeholders with your own details. Always check the answer.
Interactive mode: search, progress and Python exercises.